Refund Policy

This Refund Policy applies to subscriptions and credit top-ups purchased for Signal Tracker. It is part of our Terms of Service and should be read together with them.

• 3-day free trial on every new account — cancel before the trial ends and you are not charged. No refund is needed because no charge has been made.
• 14-day money-back guarantee on your first paid monthly charge (the charge that follows the trial, or the first charge if the trial was skipped).
• Annual subscriptions are refundable within fourteen (14) days of the first charge; after that, mid-term cancellation is not refunded and the plan runs until the end of the annual term.
• Credit top-ups are non-refundable once the credits are granted to your account.
• Cancel at any time from the billing portal. Cancellation stops future charges; it does not automatically refund the current cycle.
• Email support@signal.codercops.com to request a refund. Most decisions are communicated within two (2) business days.

Free trial. When you start a free trial, no charge is made until the end of the trial period. Cancelling during the trial avoids the conversion charge entirely; there is nothing to refund.

First paid monthly charge. If you are on your first paid Signal Tracker monthly subscription and request a refund within fourteen (14) days of the original charge, we will issue a full refund, no questions asked. The fourteen-day window runs from the date and time of the charge as recorded by Polar.

Annual plan. The annual plan is refundable within fourteen (14) days of the first annual charge under the same conditions as the monthly plan. After the fourteen-day window, mid-term annual cancellations are not refunded; access continues through the end of the annual term and the plan does not auto-renew once cancelled.

Renewals. Renewal charges after the first billing cycle are non-refundable. We do not pro-rate subscription fees for mid-cycle cancellation: when you cancel, your access continues through the end of the current billing cycle, and you are not charged again.

Refunds of a first-cycle subscription charge do not automatically refund any credit top-ups purchased separately within the same period; top-up refunds are governed by section 3.

Credit top-ups are one-time purchases of usage credits applied to your account. Because credits are a digital entitlement that can be consumed immediately, credit top-ups are non-refundable once the credits have been granted. This includes unused credit balances when you cancel your subscription.

If a credit top-up fails to post to your account due to a technical error on our side, we will either re-post the correct balance or, at your choice, issue a full refund of that top-up. Contact support within thirty (30) days of the charge.

Email support@signal.codercops.com with the subject line “Refund request” and include:

• The Polar order ID or transaction reference.
• The email address on your Signal Tracker account.
• A brief note on the reason (optional but helpful).

We will acknowledge your request within two (2) business days. If approved, the refund is processed by Polar and returned to your original payment method, typically within three (3) to five (5) business days after approval, though your bank or card network may take a few days longer to show the credit on your statement.

For the avoidance of doubt, you may also cancel your subscription yourself at any time via the billing portal, independent of any refund request.

Consumers in other jurisdictions may have additional statutory protections. Where a statutory right is more generous than this policy, the statutory right prevails.

If you have a concern with a charge, please contact us before initiating a chargeback with your card issuer. Chargebacks opened without first attempting to resolve the issue with us typically take weeks to reverse, can be disputed by Polar on our behalf, and do not deliver a faster outcome than our own refund process.

We consider the opening of an unwarranted chargeback — for example, after a refund has already been issued, or for a valid charge tied to delivered service — to be a material breach of our Terms, and we may suspend or terminate the account involved.

Because Polar is the Merchant of Record, you will see Polar on your card statement, and invoices are issued by Polar. You may also contact Polar directly through the “Contact us” link on any Polar invoice.

If a renewal charge fails, we do not treat the failure as a missed payment that generates additional liability. Instead, we enter a three-day grace period during which (a) your access to the service continues uninterrupted and (b) Polar retries the charge. If the charge still fails at the end of the grace period, access is suspended until payment succeeds or the subscription is canceled. No refund is owed for the grace period because no charge was captured.

If Signal Tracker experiences a material, unresolved outage that prevents core use of the service for more than forty-eight (48) continuous hours within a single billing cycle, we will apply a pro-rata service credit to your next invoice equal to the portion of the billing cycle affected by the outage. Outages caused by third-party platforms we depend on (such as Reddit API changes) are included where we are reasonably able to detect and confirm them.

Service credits are our exclusive remedy for availability issues on standard plans. If a service credit is not commercially meaningful in your case, you can raise the matter by email and we will consider a partial refund at our discretion.

Questions about this Refund Policy? Email support@signal.codercops.com.

CODERCOPS · Anurag Verma · India